1Information We Collect
New Existence Recovery collects information necessary to provide high-quality addiction treatment and rehabilitation services. The types of information we may collect include:
Personal Identification Information
- Full name, date of birth, and contact details
- Social Security number (for insurance verification only)
- Emergency contact information
- Government-issued identification
Health & Treatment Information
- Medical history and current health conditions
- Substance use history and treatment records
- Mental health assessments and diagnoses
- Prescription and medication information
- Lab results and clinical notes
Website & Digital Information
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms
- Device type and operating system
2How We Use Your Information
We use the information we collect for the following purposes:
Treatment & Care
To provide, coordinate, and manage your addiction treatment and recovery services.
Insurance & Billing
To verify insurance coverage, process claims, and manage payment for services rendered.
Legal Compliance
To comply with federal and state laws, including HIPAA and 42 CFR Part 2 regulations.
Quality Improvement
To evaluate and improve the quality of our treatment programs and patient outcomes.
Communication
To respond to inquiries, send appointment reminders, and provide aftercare resources.
Safety & Security
To protect the safety of our patients, staff, and the integrity of our facility.
3HIPAA & Protected Health Information
Important: As a licensed substance abuse treatment facility, New Existence Recovery is subject to both HIPAA and 42 CFR Part 2, which provides additional federal protections for substance use disorder treatment records. These regulations are among the strictest privacy protections in healthcare.
Protected Health Information (PHI) includes any individually identifiable health information created or received by our facility. We will not use or disclose your PHI without your written authorization except as permitted or required by law, including:
- Treatment purposes — sharing information among your care team to coordinate your recovery plan
- Payment operations — submitting claims to your insurance provider with your consent
- Healthcare operations — internal quality assurance, auditing, and compliance activities
- Legal requirements — court orders, public health reporting, or imminent threat to safety
For a comprehensive overview of our HIPAA practices, patient rights, and how to submit a privacy request, please visit our dedicated HIPAA Compliance page.
4Data Security Measures
We implement robust administrative, physical, and technical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
Administrative
- Staff background checks
- Annual HIPAA training
- Access control policies
- Incident response plans
Physical
- Secured facility access
- Locked medical records
- Visitor sign-in protocols
- Surveillance monitoring
Technical
- 256-bit AES encryption
- Firewall protection
- Multi-factor authentication
- Regular security audits
5Your Privacy Rights
Under HIPAA and applicable state laws, you have the following rights regarding your personal and health information:
Right to Access
You may request copies of your medical records and personal information we maintain.
Right to Amend
You may request corrections to inaccurate or incomplete information in your records.
Right to Restrict
You may request limitations on how we use or disclose your information.
Right to Confidential Communication
You may request that we communicate with you through specific methods or at certain locations.
Right to an Accounting
You may request a list of disclosures we have made of your health information.
Right to Revoke Authorization
You may revoke any written authorization you have given us at any time.
Right to File a Complaint
You may file a complaint with us or the U.S. Department of Health and Human Services if you believe your rights have been violated.
6Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. These include:
| Type | Purpose | Duration |
|---|
| Essential | Required for website functionality, security, and form submissions | Session |
| Analytics | Help us understand how visitors interact with our website | 2 years |
| Functional | Remember your preferences and settings for future visits | 1 year |
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies to collect or store protected health information.
7Third-Party Services
We may share limited information with trusted third-party service providers who assist us in operating our facility and website. These partners are contractually obligated to protect your information and may include:
- Insurance companies and billing processors (with your authorization)
- Laboratory and diagnostic service providers
- Electronic health record (EHR) system providers
- Website hosting and analytics services
- Payment processing services
We do not sell, rent, or trade your personal information to any third party for marketing purposes. All third-party partners are required to sign Business Associate Agreements (BAAs) as mandated by HIPAA.
8Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 18, we will take immediate steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact our Privacy Officer immediately at (949) 919-6490.
9Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our website for at least 30 days
- Notify affected individuals directly if required by law
We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
10Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact our Privacy Officer:
Privacy Officer
New Existence Recovery
423 13th St., Huntington Beach, CA 92648
